Last updated 1 October 2026. These terms are the agreement between you and Kinnectar when you order a book from kinnectar.com.au.
In short
Kinnectar (ABN 81 851 933 149), Australia, sells the book described on kinnectar.com.au. “You” means the adult who pays.
You agree to these terms and the Privacy Policy when you place the order (including when you pay on the card page) and again when you save the book-details form. If you pay and do not finish that form, these terms still apply. We may limit how many books we accept.
You must be 18 or older to order. The book is a gift for a child. The child is not the customer, and the child does not need an account.
The book is a square hardcover made for one family. A usual page has a real photo, a short English story, and a QR code. The QR code plays the original voice note, in the language it was recorded. We do not replace real photos with generated faces.
The price is the price shown for that edition at checkout, in Australian dollars. As at 24 September 2026 the listed prices are Founding $99, Essentials $139, and Premium $189. A promotion code is applied on the card page. The amount you confirm there is the price. Shipping is included unless the checkout page says otherwise.
What differs by edition is described on the page you order from. These terms apply to each edition.
Card payments are taken by a card payment company. Kinnectar does not see or store your full card number. That company’s own terms apply to the payment step.
After you pay, you complete a form with your name and email, the child’s first name, an age group, and up to five people to feature (first name, relationship, and country). A dedication line is optional. If you are recording too, you add yourself as one of those people.
You have 14 days from the order date. The closing date is 11:59pm Sydney time on day 14. We show that date after you save the form, and we email it to you. Voices and photos in by then can go in the printed book.
We email you a private recording link and a private photo link, plus a note to forward. You send that note to your family. We do not message your relatives ourselves.
On the closing date we print what we have. If someone on the list has not sent a voice, they do not get a full page or a QR code. They may still be mentioned in the story. The book ships on the usual schedule. A voice that arrives after the closing date is not added to the printed book. If it arrives before we email the download pack, we may still include it in the zip.
When you order, you confirm that:
Your confirmation is a promise to us. It is not a substitute for the contributor’s own agreement. Contributors agree on the recording page, as described in the Privacy Policy.
If someone says we should not have used a recording or photo because you did not have permission, or because you did not pass on the family note, you cover the loss we actually suffer from that, except where it was our own mistake. This does not limit that person’s rights against us under privacy law.
A contributor is not buying the book. Recording is their choice. Before they send a voice, the recording page asks them to agree that:
They should be 18 or older. If a child speaks, a parent or guardian must submit the recording and tick the box. The same idea applies to photos: the person who uploads confirms they can share the image, including any child in it.
We write down the recording and translate it into English. A short part of what was said is woven into the page. The rest of the text in the book is Dino’s story, so a child can follow along. A person may read that story before we print. We won’t listen to the audio to make the book. The QR code plays the original voice. We do not use family recordings to train public models. If you want the name of the company that does the writing-down and translation, email us and we will tell you. The kinds of tools we use are described in the Privacy Policy.
The printed page is not a full transcript, and the translation may simplify what was said. The voice note is the full message. You can ask us to correct a factual error in the printed story before we send the book to print. Email hello@kinnectar.com.au as soon as you spot it. After the book has gone to print, a wording change is a new book, not a correction of this one.
We may refuse a recording, photo, or story that is unlawful or not suitable for a children’s book. If we cannot make the book you ordered because of that, we will email you and refund the price you paid for this book.
Printed QR codes are meant to play the original recording for about 5 years from the day we ship the book. The link is long and hard to guess. It is not password protected. Anyone who has the book, or who is given the link, can play that recording. We cannot edit a QR code that is already printed.
If someone later wants a recording taken down, email hello@kinnectar.com.au. We can delete the file we still host so that QR stops. We cannot recall a book that has already been printed, or a zip already downloaded.
Down the track we email a Kinnectar Pack: a zip of the photos and recordings your family sent. The stories stay in the book, not in the zip. Download the zip and keep it. That is your lasting copy of the voices and photos.
We print after the closing date, using a photo-book printer. This limited run is aimed at delivery before the Christmas holidays. Holiday rush can sometimes delay an order. That is an aim, not a guaranteed date. If you need a book by a fixed day, email us before you rely on it.
Colour, paper, and trim can differ slightly from a screen. Small differences of that kind are normal for print.
If a copy arrives damaged or with a printing fault, email us as soon as you can, with a photo of the problem. Where we still have the print files, we will reprint or otherwise fix it. If we have already deleted those files, the remedy may be a refund of the price you paid. Nothing in this section limits the Australian Consumer Law.
The book is made to order with your family’s recordings and photos.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
You and your contributors keep ownership of the voices and photos you send. You give Kinnectar permission, free of royalties, to host them, write them down, translate them, weave a short part into the page, print them, and share them with you, only for this book and only for the periods in the Privacy Policy. Contributors give that permission themselves when they tick the box and upload.
Kinnectar owns the book design, the illustrations, the Dino character, and the layout. Your book is for private family use. You may keep it and give that copy as a gift. You may not copy the design or the character to make another product for sale.
Do not send anything unlawful, hateful, sexually explicit, or otherwise unsuitable for a children’s book. Do not send a recording of someone who has not agreed to be recorded. We may remove that material and, if the law requires, report it.
The Privacy Policy explains what we collect, how the story is made, how long each kind of file is kept, and how to ask for a copy or a deletion. Please read it before you order.
Except for rights that cannot be limited — including the Australian Consumer Law — and except for loss caused by our fraud, or by injury that the law does not allow us to limit, our total liability in connection with a book is the price you paid for that book.
A few limits, so expectations are clear. We are not responsible for a relative choosing not to record, for a voice or photo that arrives after the closing date, for a QR code after we have deleted the recording at the end of the 5 years or because a contributor asked us to delete it, or for someone playing a recording because they have the book or the link. We are not responsible for delay caused by the postal service after the book has been lodged.
Nothing in these terms excludes, restricts, or modifies any consumer guarantee or other right which cannot legally be excluded.
These terms are governed by the laws of Australia. Either of us may use the courts of the Australian state or territory where we are ordinarily based, without limiting any right you have to take a consumer complaint to a fair-trading body or to the Office of the Australian Information Commissioner.
If a part of these terms is held to be invalid, the rest continues. We may update these terms by posting a new version on this page. The version that applied when you ordered is the version for that book, unless a change is required by law.
Kinnectar · ABN 81 851 933 149 · Australia
hello@kinnectar.com.au